Zoya Line Privacy Policy – Our Commitment to Protecting Your Personal Data

Zoya Line takes your privacy seriously. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information.

zoyaline.net By using the website or associated mobile app, you are deemed to have accepted this Privacy Policy. This Policy is part of our Terms & Conditionsan integral part of.

Our goal is simple: you should always know exactly how your data is being used, and you should have full control over it. No hidden agendas, no fine-print traps.

Zoya Line The following types of information are collected:

We never collect unnecessary data. Our policy is to gather only what is strictly required — nothing more.

We collect information in a number of ways:

• Directly from you: Through the registration form, KYC verification, support chat, and payment forms.
• Automatically: Through cookies and log files while browsing the website.
• From Third Parties: Through payment providers (Mobile Pay, Nagad, Rocket) and identity verification services.
• From Public Sources: Where required for fraud prevention purposes.

You are informed each time data is collected, and your consent is obtained where required.

Your information is used for the following purposes:

• Creating and managing your account and ensuring its security.
• Maintaining records of payment processing and financial transactions.
• Completing age and identity verification (KYC).
• To prevent fraud and money laundering.
• To provide customer service and support.
• Personalising your platform experience.
• To comply with legal obligations.
• Responsible Gaming monitoring and support.
• Sending you promotional content with your consent.

Zoya Line We share data only in the following limited circumstances:

• Payment provider: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process your transactions.
• Identity Verification Service: With authorised verification bodies for the KYC process.
• Law Enforcement: In response to a court order or valid legal claim.
• Fraud Prevention: To assist in investigations related to fraud and money laundering.
• Technology service provider: For cloud hosting and platform operations, strictly under contractual confidentiality agreements.

All third-party partners are contractually bound to keep your information confidential. We never share data without cause or without a formal agreement.

Cookies are small text files stored in your browser. Zoya Line The following types of cookies are used:

• Essential cookies: For login sessions and security purposes. The website cannot function without these.
• Performance Cookies: To monitor page load speed and identify errors.
• Functional Cookies: To remember your language and theme preferences.
• Analytical cookies: To understand how users interact with the site (on an anonymized basis).

Non-essential cookies can be disabled through your browser settings, though some features may not function properly as a result.

How long your information is retained depends on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and for 5 years following closure.
• Financial transaction records: A minimum of 7 years as required by legal obligation.
• KYC Documents: Up to 5 years after account closure.
• Customer support conversations: Up to 2 years.
• Technical Logs: Up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

Your rights regarding your personal information:

To exercise these rights support@zoyaline.net Email us and we will do our best to respond within 30 days.

Zoya Line Our services are intended for users aged 18 and above only. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• If an underage user is identified, their account and data will be deleted immediately.
• Parents or guardians may contact us if they believe a minor has created an account.

Protecting Your Information Zoya Line Technical and organizational measures in place:

• SSL/TLS Encryption: All communications on the website are encrypted.
• Data Encryption: Stored sensitive data is kept encrypted.
• Access Control: Only authorized personnel have access to specific data.
• Regular Security Audits: Regular security testing conducted by third-party auditors.
• Firewall & DDoS Protection: To protect against external attacks.
• Two-Factor Authentication (2FA): An extra layer of security for your account.

That said, no method of transmission over the internet is 100% secure. In the event of a security breach, we will notify affected users as required by applicable law.

Zoya Line This Privacy Policy may be updated when necessary. If changes are made:

• This page will be updated with a new date.
• You will be notified of significant changes via email or in-app notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend reviewing this page periodically to stay up to date with our latest policy.

For any privacy-related questions, concerns, or requests to exercise your rights:

• Email: support@zoyaline.net
• Live Chat: Click the chat button on the website (24/7).
• Response time: Usually within 7 business days.

We take every complaint seriously. Protecting your privacy is our responsibility, and we are committed to upholding it.